Last November our country reflected on the 50th Anniversary of the Kennedy assassination and its impact on the nation. Written records, interviews, and previously unreleased footage reminded us of a time that began with great hope and ended with numbing despair. Listening to the interviews of those who lived through it, I found myself reflecting on an experience from my own history; an experience which coupled with my mother’s wisdom taught me a fundamental lesson in leadership.
I was college age when I first encountered racism face to face. My parents did what I believe was an exceptional job helping me understand what I might face in the world outside of our home. Nevertheless, when I experienced it no amount of discussion could have fully prepared me for what it would feel like to be judged solely on the color of my skin.
When I consider the events of that day, I am still amazed at the indelible imprint it made on my thinking. Equally as amazing were the variety of responses of my friends; some wanting to get a group together and take physical action, others wondering how something so ugly could happen to someone of whom they cared so deeply, while some were simply at a loss for words. An even more interesting response came from a group of officials who instead of doing something, dismissed the activity as “locals being locals,” with no real intent to harm. It was, however, my mother’s response that provided the most lasting impression. Her response put adversity in perspective; then and now.
A few days after explaining to her what happened, I received a card in the mail. Inside of the card she had written the following African proverb:
“A smooth sea never made a skillful sailor”
Few words have ever been so simple, yet profound. Few have been more timely and impactful. Embedded in that message was both compassion, and encouragement; a reminder that although I was in pain, I had to dust myself off and get back in the game.
As one of the first African-Americans to integrate her high school, my mother understood the impact these events could have. Having lived through the assassinations of JFK, Robert Kennedy, and Martin Luther King, Jr., she knew this was a pivotal moment in my life. She had seen a mix of responses from the disenfranchised; some driven to despair and anger, while others rose above the fray. That simple African proverb was her way of saying, this is what I have been trying to teach you and now that you are facing it head on, how you respond will determine its impact.
So here’s the Straight Talk…
Leadership involves facing adversity and it is the navigation of this adversity that shapes us, sharpens our resolve, and makes us skillful sailors. Whether it is addressing a poor performing team member, executing organizational change, or dealing with someone who just threw you under the bus, adversity can serve as the fuel that propels you to greater heights by simultaneously helping you develop both the competency and the heart to be an effective leader.
So consider this perspective, leading and adversity are inseparable therefore…
EXPECT IT: Although you may be surprised at its origin, do not be surprised you are facing it; especially when you are pushing yourself and your team toward greatness. Set clearly defined outcomes, work with your team to create a path of execution, then brace for any adversity that may come your way; living with the recognition that adversity comes with the territory.
EXPLORE IT: “Life must be lived forward, but can only be understood backwards.” These words from the philosopher Kierkegaard, provide the perfect framework when dealing with adversity. Face it head on, then when it is over, look back and make note of any lessons learned. Ask questions such as: What would you do differently if this situation came up again? Did you in anyway contribute to the difficulty you faced? Are there any preventive steps you can take to decrease the chances this will happen again?
EMBRACE IT: Irrespective of how you respond, adversity is a great teacher. Embracing adversity doesn’t mean you have to like it, rather it means you recognize its long term value. In the words of Nietzsche (or singer Kelly Clarkson), “Whatever doesn’t kill you makes you stronger.”
“What has been will be again, what has been done will be done again; there is nothing new under the sun.” Ecclesiastes 1:9
With so much written on the subject of leadership, it can be challenging to identify the right pathway to success. Personally, I am always searching and exploring the topic in hopes of finding a nugget of truth to apply to my life and make a more positive impact on my team. Over the years, however, I have reached the conclusion that oftentimes what I am studying is not a new concept or construct, but rather a repackaging of a former idea that has been modernized for a new audience. I have found that in reality there is nothing new under the sun.
Now before you think I have gone off the deep end, please know that I am in no way attempting to discourage you from studying in order to perfect your craft, quite the opposite actually. In my opinion, the restatement of an old idea both validates and demonstrates its value. It’s survival of the test of time increases its relevance and provides a firm foundation for the current generation of leaders. I am indebted to the great leadership writers of our generation.
Perhaps, however, this repurposing of old ideas is a way of saying that we need less newfangled epiphanies and more return to the basics. Maybe our greatest success as leaders lies in our ability to embrace the simple over the complex, and to remain faithful to a set of tried and true fundamentals.
So here’s the Four One One…
If you want a team that follows you by choice, let the following serve as the four cornerstones of your leadership…
As simple as it sounds the “others first” attitude stands as the great differentiator between good leaders and great leaders. Always remember, your position carries with it a great deal of power; making it easy to focus on your needs, your success, and what you can accomplish. Great leaders, by contrast, seek the good of the team over their personal good. As Mark Miller writes in his book, The Heart of Leadership, “…your ever present question is not what can you do for yourself; rather it is how can you serve them. When decisions are made, you consider the organization and your people before you weigh the personal consequences.”
Your Word is Your Bond
Before the time of written contracts, a handshake or a spoken word was considered binding; whereas today, so called white lies, half-truths, and broken promises are the norm. As a leader, your words and your deeds must be inextricably linked. Failure to do so will erode your team’s trust and once trust is lost, it can be nearly impossible to recover. “Be impeccable with your word. Speak with integrity. Say only what you mean.” Miguel Angel Ruiz, Author
Own Your Mistakes
Legendary Coach John Wooden wrote,” If you’re not making mistakes, then you’re not doing anything. I’m positive that a doer makes mistakes.” Perfection may be your goal; nevertheless mistakes will be made during your pursuit. Your team will be willing to accept your short comings as long as you are willing to admit you have them. Your hard earned reputation can be easily lost when you blame others or make excuses for your mistakes. Application of the Three T’s will serve you well. They are Tell it all, Tell it fast, and Tell the Truth.
Block and Tackle
As a leader it is your responsibility to “block and tackle” for your team; identifying and removing obstacles from their path to success. You sit in the position of power and you must use it for the benefit of your team. Do they have training they need to be successful? Is there a process in place that hinders their ability to perform at a high level? Are there people in the organization making unrealistic demands on your team? Are there conflicting priorities that are immobilizing them? It is your job as their leader to get answers to these questions, and then use your power to ensure their success. Always remember the immortal words of Spiderman, “With great power comes great responsibility.”
A few months ago my 15 year old daughter received her Learner’s Permit. According to the State of Florida, she can now drive the car as long as a licensed adult is in the car with her.
To be quite honest, this is a milestone of which I am not yet ready to accept. It seems like just yesterday that I was holding her in my arms, singing My Cherie Amour, and crying as I pondered the tremendous responsibility that came with her arrival. Now this bundle of joy that was once completely dependent on me and my wife is driving a car.
Interestingly enough, there is a fundamental difference between my daughter behind the wheel at fifteen and me behind the wheel at fifteen; a difference of which I am very pleased. She is cautious, respectful of the road, and seems to understand that driving brings with it a certain amount of danger. I, on the other hand, being blindly confident, took to the streets like a mad man; believing from the very beginning that I had it all under control.
I remember being out driving one day with my mother in the passenger seat. Although she never said so, her death grip on the arm rest seemed to indicate she was more than a little nervous. Of course, I was cooler than the other side of the pillow; completely oblivious to the fact that this 4000 pound hunk of steel (yes steel, it was the 1970s) could do great damage if I crashed.
At some point during our drive, my mother turned to me and the following conversation took place:
My Mother: Are you doing ok?
My Mother: Are you sure?
Me: Yes. Stop worrying, I got this!
My Mother: Ok, but be sure to check your mirrors periodically.
Me: Mirrors? What mirrors?
Looking in the Rearview Mirror
Loosely quoted, the philosopher Kierkegaard wrote, “Life must be lived forward and understood backwards.” Yet oftentimes we are so focused on the next achievement, we fail to stop, look in the rearview mirror, and celebrate what was been accomplished.
As you wind down 2013 and before you get too focused on 2014, take a moment to look back and evaluate your impact this past year. Here are a few questions to consider.
Who is in the wake of your influence and how are they doing?
Whether you are a mother, father, teacher, coach, pastor, or CEO, if you have been leading this past year, your influence has been felt by those who follow you. How have they faired under your leadership? Have you created an environment in which they were able to flourish? Did you remove obstacles from their pathway, or were you a hindrance to their success?
Rather than hazard a guess, I suggest you go straight to the source by setting up individual meetings with those you lead. Prior to the meeting, ask them to come prepared with answers to the following three questions.
- What is one thing I have not done this year that you would like me to start doing?
- What is one thing I have done this year that you would like me to stop doing?
- What is one thing I have done this year that you would like me to continue doing?
What has the team accomplished?
The end of the year is usually accompanied by a deep exhale, in some cases figuratively, but often literally. So while everyone is catching their breath, take time to reflect on the accomplishments of the team and celebrate success. Did the team set goals this past year and reach them? Perhaps your goal was to increase teamwork; is there evidence that this occurred?
Do not feel pressure to come up with the list yourself. Ask the team to make a list of accomplishments, and then post them on the wall for everyone to see.
What have been the individual contributions to the team’s success?
It is highly likely that everyone on your team made an individual contribution that led to the team’s success; think individual action, collective power. Send a hand-written note to each member of the team thanking them for their contribution. Try to avoid making blanket statements like, “Thank you for your contribution this year.” The most meaningful recognition is individualized, deserved, and specific.
What individual character traits have you seen exemplified?
Has anyone on the team displayed honesty, integrity, or empathy? How about a drive for results, attention to detail, or holding oneself accountable? Make note of what you have seen and take time to tell your people that you noticed. This is great way to encourage them to continue. Admittedly, character qualities can be more challenging to identify. If you need some ideas to get you started, check out the Character First website at http://characterfirst.com/qualities for a great list of character qualities.
So here’s the Four One One…If you want to increase your team’s desire to follow you in 2014, take the time to recognize them for what they did in 2013?
Clearly, one of the more difficult conversations in which we engage as leaders is classified as a Crucial Conversation. Anecdotally I know this is a topic of great interest to leaders as “Engaging in Difficult Dialogue” was my most requested workshop for years… my apology for the shameless self-promotion.
Before I share with you a tip that has benefitted me over the years, let’s start by defining a “Crucial Conversation.” In their book “Crucial Conversations,” the authors identify four factors that elevate a regular conversation to a “Crucial Conversation.”
- It’s emotionally charged
- There are high stakes
- The topic is sensitive in nature
- There is more than one opinion present
Even for the skilled communicator, a conversation with all four of those factors present is a conversation that will be challenging to navigate. However, I am convinced that with the right tools (the book is full of them) you can certainly increase your effectiveness during these conversations.
So how about that tip…if you are engaging in a conversation and you find yourself ready to immediately disagree with something that has been said…you know that point where your forehead tightens, your palms get sweaty, and your heart starts racing…take these two preemptive steps.
Step One: Clarify
As simple as this may seem, oftentimes disagreements and debates are directly linked to the fact that we did not hear exactly what was said. At some point while the person was still speaking, our brains started processing information and formulating a response. As a result, we unknowingly missed part of the conversation.
Clarifying is simply taking a step to make sure the words we believe we heard are the words that were actually spoken. It goes something like this, “Just to clarify, did I hear you say that I don’t give people the benefit of the doubt?”
The beauty in clarifying is two-fold. If we missed part of the conversation, the speaker will be given an opportunity to repeat herself. If we heard the words correctly, then we are free to move on to step two.
Step Two: Confirm
The purpose of confirming is to ensure the meaning we have ascribed to the words is the meaning the speaker has in mind. Words often serve as triggers; eliciting a deep emotional response that may or may not be appropriate to the situation.
Confirming goes something like this, “So when you say that I don’t give people the benefit of the doubt, are you saying that I simply jump to conclusions and act without thinking?” Much like clarifying above, if we have misunderstood what was meant the speaker now has an opportunity to clarify himself. If however, the speaker confirms our understanding, we can proceed with discussing my tendency to jump to conclusions…something I rarely do by the way…just ask my family…Well…maybe you shouldn’t ask them.
Do you have any communication tips to share, anything that seems to work well for you? I would love to hear from you.
Interested in purchasing a copy Crucial Conversations, follow this link to do so. http://www.amazon.com/Crucial-Conversations-Talking-Stakes-Edition/dp/0071771328
This is the time of year when many of us make resolutions for the New Year. One look at our bank account, the number that appears when we step on the scale or the guy across the table with whom we are having dinner, and we decide something must change in the upcoming year!
What is it about this time of year that has us focusing on making such monumental changes? And if the change is really important, why do we decide on December 20th to do something that we won’t start until January 1st. Why not start today? Why is tomorrow more promising?
It’s true that many Americans avoid resolutions all together. As a matter of fact, according to data collected by the University of Scranton, 38% of Americans never make New Year’s resolutions. Of course, that leaves 62% of us that still hold to this time honored tradition.
And here’s a staggering statistic. According to a survey conducted by FranklinCovey, 35% of New Year’s resolutions are broken before the end of January. So odds are you and Mr. Wonderful will still be hanging out on February 1st.
So here’s the Four One One…
For leaders, our resolutions are far too important to leave in the Resolution Graveyard when times get tough. The changes we resolve to make impact the lives of the people we lead, therefore, they must be pursued with conviction and dedication. This in no way implies that we won’t break these resolutions along the way, but rather once they are broken we will take responsibility, get back on the horse, and keep riding. Someone once said, “Success is the child of drudgery and perseverance. It cannot be coaxed or bribed; pay the price and it is yours.”
Are you making any resolutions for the upcoming year? Here are a few tips to help you along the way…
Think Long and Think Wrong
It takes incredible courage to admit we need to change and even more courage to execute it. Spend too much time thinking about the challenges you will face and you will find yourself frozen in time; paralyzed by the fear of failure. While it is true that a journey of a thousand miles begins with just one step, it is equally true that you have to take the first step!
Be Deliberate and Intentional
After you have made the resolution, write down some very specific steps you can take to get there. What will success look like? How will you know it when you see it? Your resolution should serve to provide context for the decisions you make this year. If for instance, you have resolved to be more thoughtful, ask yourself, “How will (fill in the blank) help me get closer to my resolution to think of others before I think of myself?”
It’s a Journey not a Destination
Our instant messaging culture has in many ways led us to believe that we can have all that we want by simply typing a few characters on our smartphone. In reality, long lasting change requires a long lasting pursuit. It’s not going to happen overnight, so embrace the journey.
Don’t Be Afraid to Begin Again…and Again
Unless you have been endowed with some supernatural power that prevents you from falling, odds are that somewhere along the way you are going to break your resolution. I contend that breaking your resolution is not the issue, its failing to start again that is the problem. Do not let yourself succumb to “all or nothing” thinking. Give yourself room to grow and change and by all means remember the words of Thomas Edison, “Many of life’s failures are people who did not realize how close they were to success when they gave up.”
In his classic song, The Gambler, Kenny Rogers wrote “You have to know when to hold ‘em, know when to fold ‘em, know when to walk away, no when to run.” Truthfully, I am not much of a gambler. I prefer spending money as opposed to losing it on a wager. Nevertheless, gambler or not, there seems to be great wisdom in these words.
Have you ever been in a situation in which the evidence indicates you need to move on, nevertheless you continue to plow ahead as if somehow you are going to get a different result? Ever found yourself stubbornly leading your team down the road only to learn that everyone knew you should have stopped a long time ago?
Don’t feel like you are alone. Anyone who has led for any period of time has at some point found themselves at this crossroad; wondering whether they continue on or change direction. Whether the issue is an underperforming team member, or a pet project that is draining resources, making the decision to “fold ‘em” and “walk away” is often the most difficult, yet best decision you will ever make.
“If you want something new, you have to stop doing something old.”
As a leader, I pride myself in managing to outcomes. I set a very high standard for myself, as well as those on my team. In my experience, when the target is realistic, and what’s required plays to their strengths, people tend to rise to the challenge they are given.
There are, however, times when they don’t rise to the occasion; times when it is crystal clear that they are not in the right seat on the bus…or worse, they are on the wrong bus! During these times, I preach the same message to every leader, “Take swift action!”
A True Confession
I once had someone on my team who had underperformed for more than a year. Every time they failed to meet an agreed upon outcome, I devised a new excuse for the shortcoming and implemented a new strategy. I sent him to training, introduced him to a new way to organize his work, had him complete a 360, and even had a respected manager serve as his coach. I did everything I could think of; never once considering he was on the wrong bus.
“If the solution you applied doesn’t get you the results you really want, you may be addressing the wrong problem” Crucial Conversations
One day a high performing member of my team confronted me. With complete confidence she stated, “You would never let me get away with that level of performance.”
Wow! Those words hit me like a ton of bricks. And she was absolutely right. As hard as it was to hear, her words served as a wakeup call; providing the necessary clarity to apply the right solution.
So here’s the Four One One…
Executing change often requires both wisdom and courage; wisdom to listen to the people around you and courage to take action. Applying the discipline to resist our natural inclination to press ahead is rarely easy, but the positive impact on your team will be worth it.
For Your Enjoyment
The November 2000 issue of the Austin, Texas ASTD Newsletter contained an excerpt titled, “Dead Horses.” Over the years it has served as a reminder of the many times the wrong solution has been applied to the problem. I have included it for your enjoyment.
Dakota Sioux tribal wisdom says that when you discover you are riding a dead horse, the best strategy is to dismount. However, in managing any business we often try other strategies with dead horses, including the following:
- Buying a stronger whip.
- Changing riders.
- Saying things like “This is the way we always have ridden this horse.”
- Appointing a committee to study the horse.
- Arranging to visit other sites to see how they ride dead horses.
- Increasing the standard to ride dead horses.
- Appointing a team to revive the dead horse.
- Creating a training session to increase our riding ability.
- Comparing the state of dead horses in today’s environment.
- Change the requirements declaring that ‘This horse is not dead.”
- Hire contractors to ride the dead horse.
- Harnessing several dead horses together for increased speed.
- Declaring that “No horse is too dead to beat.”
- Providing additional funding to increase the horse’s performance.
- Do a case study to see if contractors can ride it cheaper.
- Purchase a product to make dead horses run faster.
- Declare the horse is “better, faster and cheaper” dead.
- Form a quality circle to find uses for dead horses.
- Revisit the performance requirements for horses.
- Say this horse was procured with cost as an independent variable.
- Promote the dead horse to a supervisory position.